470-horsepower 6.4L V8 8-speed shiftable automatic AWD
Jeep Grand Cherokee in Texas, United States Apr 2018 - Jun 2022 | |||
Jun 202146000 mi | Water pump now has a lifetime warranty from MOPAR. |
360-horsepower 5.7L V8 8-speed shiftable automatic AWD w/low range
Jeep Grand Cherokee in West Virginia, United States Oct 2016 - Feb 2019 | |||
Aug 201719000 mi | Glove compartment difficult closure. Update in late November: still no call that they've gotten the parts. |
Jeep Grand Cherokee in Maryland, United States Jul 2017 - Jul 2022 | |||
Jul 202288000 miUS $695 | Ticking sound under load. Misdiagnosed as failing front right spindle. Further diagnosed as failing drive shaft segment between the transmission and the transfer case. Vehicle returned to service without addressing the drive shaft issue in order to make a warranty claim with the dealership. Ticking audible when accelerating from a stop on an incline when drivetrain under load diagnosed by independent repair shop as failing drive shaft segment between transmission and transfer case. Despite my informing the dealer service departing maintenance manager of this, they decided to troubleshoot the issue without taking this into consideration. After keeping my vehicle at the dealership for 5 days, they called and informed me that they had been struggling to isolate where the noise was originating from but had come to a consensus that the front right spindle was failing and would need to be replaced. I explained to the service manager that this diagnosis was very likely incorrect by virtue of the fact that the right front spindle had already been replaced the week prior, and reiterated what the previous maintenance shop had concluded was causing the noise after 4 days of troubleshooting and fault tracing. I explained to him for the second time that it was the aforementioned driveshaft, which he finally accepted and communicated to the floor mechanic. Later he called and informed me that they had inspected that drive shaft segment and indeed found abnormal wear marks which explained the noise, confirmed the fault which was originally given to them, and that the drive shaft and related components would need to be replaced. He informed me that the repair was covered under the extended warranty, but the parts needed to be ordered from the national Mopar parts distribution center. He explained that the global supply chain issues were indeed being felt by their system as well, and that while the parts would be ordered that day, he expected at least a week and a half delay before they would be delivered to them. I authorized the repair and accepted the vehicle back into service with the understanding that they would contact me once the parts arrived to schedule the maintenance repairs needed. This occurred 3½ weeks ago, and despite my making no fewer than a dozen calls per week to inquire, these parts have still not arrived as of this writing. |
Jeep Grand Cherokee in Ontario, Canada Jan 2017 - Jun 2022 | |||
Aug 202161876 mi | Replace water pump under warranty |
293-horsepower 3.6L V6 8-speed shiftable automatic AWD w/low range
Jeep Grand Cherokee in Maryland, United States Aug 2017 - Sep 2018 | |||
Aug 201821000 mi | Gas tank sensor malfunction. Repair not successful. Unable to fill tank when extremely humid. Problem still exists after repair. Need to make another appointment. |
Jeep Grand Cherokee in Texas, United States Dec 2017 - Oct 2018 | |||
Sep 201822614 mi | Rear panels, on either side of the cargo area, were warping away from the vehicle body, showing a noticeable gap. Panels were ordered and replaced. |
Jeep Grand Cherokee in New Mexico, United States Jul 2017 - Jun 2022 | |||
Jan 202252000 mi | The air suspension has been doing a variety of malfunctions, including freezing, not lowering, and not rising. A reprogram was attempted but got worse after 3 days. | ||
Mar 202252000 mi | Air compressor |
Jeep Grand Cherokee in Massachusetts, United States Jun 2021 - Jul 2022 | |||
Jul 2022105000 miUS $300 | repalced an Oxygen sesnor |
Jeep Grand Cherokee in Germany Jun 2021 - Jun 2022 | |||
Feb 202229760 mi | The bellhousing was cracked so transmission was replaced under warranty |
Jeep Grand Cherokee in New York, United States Jul 2017 - Jun 2018 | |||
Jun 201825727 mi | Heated/ventilated seats inoperative. Blown fuse was replaced. Fuse continues to blow every few days. Dealer unable to diagnose cause. Vehicle returning to dealer on 7/31 for additional diagnosis and repair. |
Jeep Grand Cherokee in Washington, United States Nov 2016 - Jun 2018 | |||
Apr 201814500 mi | Emergency braking system activates too easily when set to low. Car brakes when not needed. Also rear emergency braking activated with nothing behind car. Was told I should turn off the reverse braking system. Was told there was no problem with forward emergency braking system. Was told they plugged in my hood open switch. I didn't ask them to do that as that prevents the car from shutting down at traffic lights. |
Jeep Grand Cherokee in New York, United States Dec 2016 - Jun 2022 | |||
May 20178000 mi | Stop start system failed to load initiate properly when the car was stopped. Battery needed to be recharged Exhaust battery had failed and needed to be replaced. Non-functioning battery caused the start-stop system to fail and not initiate when the car came to a full stop. | ||
Feb 202169000 miUS $1000 | The engine still had a rough idle and loss in power after the battery was replaced. It was determined that the engine had to be taken apart in order to replace the rocker arm | ||
May 202282002 miUS $1700 | The rear passenger side air bag for the air suspension system blew a hole, causing the rear suspension to collapse on the car. A new air bag needed to be installed. The auxiliary battery had to be replaced because it kept trying to adjust the air suspension system which had a giant hole in it. This caused the battery to drain completely. |
Jeep Grand Cherokee in Virginia, United States Nov 2016 - Jun 2018 | |||
Apr 20174000 mi | warning light re: stop /start eco system, dealer "repaired ground connection to electrical contact." | ||
Jun 20176500 mi | same as previous repair - "Stop/Start system unavailable - PLease service Stop start system" . Issue was resolved by replacing the AUX battery. |
Jeep Grand Cherokee in Ontario, Canada Jun 2017 - Sep 2017 | |||
Sep 20171240 mi | Vibration at highway speeds. Tires/wheels/balancing quickly ruled out. Replaced 2 drive shafts,2 axles, amd a rear differential Wheels road force balanced for ongoing vibration Wheels and tires replaced. No success Exhaust resonates at low rpm and over bumps. Can be felt inside cabin and resembles pressure, or bass noise. Similar to putting on noise cancelling headphones that give a sensation of pressure on the ears. Test driving many units in dealer lot reveals inconsistent results. Some do it and some don't. |
293-horsepower 3.6L V6 8-speed shiftable automatic AWD
Jeep Grand Cherokee in Alberta, Canada Dec 2016 - Dec 2020 | |||
Dec 201711160 mi | Recall. ECM flash to prevent EGR damage. |
Jeep Grand Cherokee in New Jersey, United States Jul 2017 - Jun 2018 | |||
Dec 20175000 mi | Flash update for transmission. No change in transmission shift quality. |
Jeep Grand Cherokee in Colorado, United States Nov 2016 - Jun 2022 | |||
Jun 20177000 mi | Replaced windshield camera for accident avoidance system/adaptive cruise control system. Got error message from vehicle diagnostics system that these systems were not working and required service. Part had to be shipped in overnight. |
6-cylinder automatic 4WD
Jeep Grand Cherokee in Florida, United States Sep 2016 - Jun 2018 | |||
Feb 201815000 mi | Sunroof got off track and had to be replaced, including side curtains and sunroof shade Sunroof off track, including damage to side air curtains and sunroof shade | ||
Apr 201816 mi | Setting for memory seat and easy seat access not working Sunroof, third attempt. |
Jeep in Tennessee, United States Oct 2016 - Jun 2018 | |||
Feb 20175000 mi | Windshield had defect in center of glass and had to be replaced. | ||
Dec 201716000 mi | Heated Steering Wheel not working |