Ford Flex in Texas, United States Oct 2008 - Mar 2010
Jan 2009 5000 mi	All exterior plastic window panels had dimples from install. Second row seats will not fold up with the push of the button, when the seats are fully rearward. They will unlock but will not fold all the way.

Ford Flex in Ontario, Canada May 2008 - Jan 2012
Apr 2011 27900 mi
May 2011 28520 mi	Trim piece replaced

Ford Flex in Massachusetts, United States Oct 2009 - Jun 2020
Dec 2009 5000 mi	Hard shift/ transmission bucking TSB 09-23-6 missing plastic on Passenger interior door handle drivers side rear window trim cracked parts ordered
Jun 2010 8000 mi	Dealer ordered part in Dec. but, was too far away for me to bring it back in for molding replacement until this oil change. Trim molding replaced no problem in June. exterior passenger pillar. Came off partially while on highway. replaced interior drivers side door handle molding. Fell off somewhere and was lost.
Oct 2010 10300 mi	Exterior passenger door pillar moulding. Second time replaced. First replacement in June split within 48hrs. Rear drivers door lock intermittently would not unlock. Inspected and performed TSB 09-1-3 Adjusted right and left rear door lock grommets. Intermittent transmission bang. No condition found, no faults noted.
Jul 2011 16000 mi	Seatbelt buckle middle row replaced pcm reflash
Apr 2012 20300 mi	rear brakes replaced, brackets and rotors (20k) Car was dragging
Jul 2012 22500 mi	reflash transmission microphone sync system Gasket on fuel door aftermarket microphone installed. TSB #10-25-12.
Nov 2012 25900 mi	after driving 2/3 miles car was acting as if it would stall. throwing codes p0016/p0012 performed tsb 11-6-1 Replaced right and left side cam phasers.
Mar 2015 45000 mi	heater fan while on heat to feet making whistling noise in intermittent bang on right turns, front end right side
Apr 2017 62000 mi US $650	Brakes, pads, rotors and calipers. (R) side caliper was not engaging.
Dec 2017 68000 mi US $550	Vehicle was increasing loud in rear, replaced passenger side rear wheel bearing Replaced ABS sensor, damaged while repairing rear bearing.
Mar 2018 70500 mi US $922	Right rear bearing replaced, under warranty from the last repair Replaced both rear lower control arm bushings Rear passenger side Tie rod

Ford Flex in Massachusetts, United States Nov 2009 - Oct 2015
Dec 2009 150 mi	Problem with the window trim was noticed by the dealer prior to delivery. Replaced trim the next day. New trim was either not installed correctly and required another visit to correct. Two repairs under warrantee. 1) Warped front rotors replaced 2) Verticle trim on doors replaced because they were screwed on too tightly causing a dimple. A second visit was needed at 800 miles b/c new trim was not installed correctly.
Oct 2010 14000 mi	Two problems. 1st was a sound at cold start which sounded like the starter was engaged too long. 2nd was an engine light. Diagnosis - Cam Phasers. Job took 2 days b/c dealer didn't start work on 1st day. Cam Phaser repair solved 1st problem
Mar 2011 20000 mi	Backup warning was undependable. Sensor(s) were replaced
Oct 2011 29000 mi	Rear seat would not fold down. Replacement of the hinge/latch was performed.
Oct 2014 75500 mi US $170	Chrome on drivers door handle came loose and needed to be replaced

Ford Flex in California, United States Nov 2009 - Jun 2022
Feb 2010 4300 mi	Leaking AC hose.
Jan 2013 19000 mi US $100	Replace vent door actuator. Door lock actuator motor.
Nov 2016 38300 mi US $200	Radiator cooling fans.
Dec 2021 55000 mi US $10	Brake light bulb

Ford Flex in British Columbia, Canada Aug 2010 - Jul 2017
Oct 2012 12400 mi	When switched on, right side HID headlamp would briefly flicker then go out. Ford service replaced the HID bulb.
Feb 2013 13320 mi	Vehicle would not start due to lack of battery power. A jump start allowed the vehicle to be driven to the dealer for diagnostics. No fault was found and no parts replaced.

Ford Flex in Michigan, United States Jun 2009 - Aug 2011
Apr 2010 15200 mi	Burned out license plate light.
Aug 2010 26000 mi	front brake grinding noise Ford Sync hard to understand on other end of phone at highway speeds. "could not replicate"
Oct 2010 30000 mi	replaced rotors, pads and calipers
Nov 2010 32000 mi	repair Sync hands free bluetooth with new software update and replaced hands free microphone.
Jun 2011 40000 mi US $37	Front left stabilizer bar link had to be replaced.
Jul 2011 40000 mi	Replaced reverse sensor.

Ford Flex in Florida, United States Oct 2009 - Jun 2011
Jun 2010 13000 mi	3rd time for brake noise had latest TSB, replaced mounting brackets, pads and resurfaced front rotors

Ford Flex in California, United States Jul 2009 - Sep 2014
Jun 2013 75000 mi US $100	When over 100 degrees outside the air quits working , blows hot. Did it when dropped off, dealer could not replicate the next day , no fix made.

Ford Flex in Nebraska, United States Apr 2009 - Mar 2010
May 2009 1000 mi	Both driver side doors needed to be rehung do to poor fit.

Ford Flex in District of Columbia, United States Jun 2010 - Feb 2014
Aug 2011 20100 mi	Repaired auto climate controls. Broke CD player in the process, then didn't set up new one with Sirius. Multiple trips and a lot of trouble to get this all sorted out.
Mar 2012 25000 mi	Engine light came on and stayed on. Required a new cooling fan and one oxygen sensor for catalytic converter. Work covered under extended warranty purchased at end of Jan 2012. Estimated value of repairs $1,000. Unusual for less than 25k mi
Aug 2012 28000 mi	This repair was after car returned from 6 mo checkup. After driving 1 mile, care nearly failed. Managed to limp back to dealer where I learned that computer and 2 coils had burned out. Am upset that this was not picked up at time of 6 mo ch.
Feb 2014 42000 mi US $100	LEAKY SEALS ON REAR DIFFERENTIAL CIRCULATING FAN FOR HVAC. BALL BEARING WEARING OUT. REPLACED FAN ASSEMBLY

Ford Flex in Florida, United States Apr 2009 - Jun 2011
Feb 2010 19000 mi	Loose bolt on caliper on driver's front wheel. Brake worn by loose bolt and was replaced using a new bolt that had to be ordered.

Ford Flex in Ontario, Canada May 2009 - Jun 2022
Jun 2011 24180 mi	Rear inboard brake pads were wearing far faster than the rear outboard pads. Ford TSB instructed dealer to replace caliper holding brackets with new design. Rear pads were also replaced at this time.
Aug 2011 26660 mi	Latch for front row centre console is broken, parts were ordered, but upon repair attempt, confirmed that the new part was not correct. Dealer ordered new parts to install at later date.
Nov 2011 29760 mi	Latch for console was replaced, all works fine now. Front brakes developed groaning noise at low speed. More noticable when wet. Dealer performed TSB, replaced pads, rotor refinished, caliper holding brackets, and installed new noise dampening springs to pads. All fine now.
Jun 2013 55180 mi C $250	Ford and I negotiated that I pay 50% of doing latest TSB for brake noise complaint. This repair was done in June and so far seems to be working. Ford would not accept 100% because the Flex was outside of warranty. I didn't want a fight.
Dec 2013 60760 mi	serpentine drive belt squeaking, dealer replaced n/c for Ford Maintenance Plan.
Nov 2014 71660 mi C $113	Coolant smell from engine area. Ford Dealer inspected and found no problems, invoice for 1 hour of inspection time.
Jul 2015 79040 mi	Drivers window was squealing while going up & down. Removed inner door panel and sprayed silicone directly to track areas.
Aug 2016 92380 mi C $75	Rear hatch struts replaced, the passenger side was badly rusted. Both exterior door mirrors have suffered total corrosion of the pivot post, the mirrors were loose. Both mirrors now glued down solid, no longer fold in.
Dec 2016 96100 mi C $232	CEL came on, scanned codes and confirmed O2 sensor on bank 1, sensor 1 was failing. Replaced both upstream O2 Sensors myself.
Apr 2017 99200 mi C $130	Left Rear Caliper was leaking brake fluid from back of caliper, leak from the mechanism that operates the parking brake.
Jun 2017 101680 mi C $427	Right rear caliper leaking internally, had the dealer fix as I had no time to do it myself. Caliper replaced.
Sep 2017 106640 mi C $180	LF wheel bearing was noisy and caused my wife concern. Replaced wheel hub assembly complete.
Jun 2018 115320 mi C $26	HVAC blend door actuator was broken, very simple DIY.

Ford Flex in California, United States Aug 2009 - Feb 2015
Nov 2014 67600 mi US $100	The mechanism which controls the airflow was replaced. Minor repair.

Ford Flex in Colorado, United States Jun 2009 - Oct 2021
Oct 2011 22300 mi	Leaking Freeze Plugs and Water Pump replaced
Dec 2012 33000 mi US $10	Driver Side middle rear seat (larger side) would not unlatch to fold. Tried multiple solutions - finally got working after heavily lubricating center hinge with spray lithium grease.
Sep 2016 69000 mi	Replace battery

Ford Flex in Louisiana, United States Sep 2010 - Nov 2017
Oct 2010 25000 mi	Console Latch Console Latch TSB 10-17-3

Ford Flex in Michigan, United States Aug 2011 - Aug 2013
Oct 2011 42000 mi US $215	sunroof seal was leaking and water was running down driver side A pillar onto seat and floor board Took to dealer and had repaired they also had to replace the Tweeter for the radio that was in the A pillar, it got wet. water leaking in to car at driver side A-pillar [ again ] causing headliner to get wet at top corner of driver side A-pillar and driver side carpet to be saturated with rain water. called dealer. they have to order parts.
Nov 2011 43300 mi US $100	water leaking into interior at driver side A pillar [top]. Dealer said it was coming in from around windshield rubber seal[top driver corner]. pulled windshield out , replaced rubber seal. Drove to NV from MI. in much rain and snow, no leak.
Aug 2013 81000 mi US $1347	4 new tires installed (Michelin). Rear tie rod ends worn and replaced. Told by dealer rep if not replaced (tie rod ends)rear tires could not be aligned properly.

Ford Flex in Saskatchewan, Canada Aug 2013 - May 2014
Oct 2013 36760 mi	TSB on rear caliper anchor brackets the floater pins and front caliper anchor brackets upgraded to 2011 Explorer brackets and floater pins. both front stabilizer links and the left hand rear stabilizer link were replaced in failed attempt to fix a thumping noise
Apr 2014 42780 mi	TSB re-flash for hard shifting thump in floor boards, see fordflex.net for other owners reporting same issue. when driving on lumpy surface sounds like distant artillery fire. dealer doesn't recognize problem.

Ford Flex in Texas, United States May 2012 - Jan 2014
Feb 2013 65300 mi US $189	Fuel Pump seal o-ring at tank improperly installed allowing tank to leak on fill up. Took car to dealer to have it looked at and they missed it. Took it to local firestone and they caught it.
Jul 2013 67200 mi	oxygen sensor failure
Nov 2013 68600 mi US $275	all kinds of problems with radio AC controls and dash controls.
Jan 2014 70000 mi	The local firestone shop recommended looking into having the transmission repaired. Can't remember the issue.

Ford Flex in Iowa, United States Oct 2013 - Dec 2017
Jul 2014 86500 mi US $100	Brake lights would remain on even after car was turned off. Cruse control would turn off by itself randomly. Traction control would engage randomly. Fix was the brake switch - quick and fairly cheap. Driver's door handle broke off. Handles are plastic. Could have ordered new handle but would have been around $200. Mechanic glued broken part and all is still working well after 2 months.

Ford Flex in North Carolina, United States Dec 2014 - Jan 2015
Dec 2014 74000 mi US $1400	Phaser had to be replaced. This required removing the intake and other parts on top of the engine. Replaced several other parts while in there.

Ford Flex in Georgia, United States Dec 2017 - Jan 2022
Mar 2018 128000 mi US $325	Low Freon, leaking from system.
Nov 2021 148000 mi US $550	Valve cover gaskets needed replacement for leaking oil

Ford Flex in Minnesota, United States Jul 2015 - May 2017
Aug 2015 148300 mi US $496	Oxygen sensor failure resulting in CEL
Jan 2017 US $350	battery was low

Ford Flex in Alabama, United States Jul 2012 - Dec 2014
Sep 2012 43000 mi US $186	Battery had bad cell

Ford Flex in North Carolina, United States May 2012 - Jul 2013
Jun 2013 77000 mi US $1156	cooling fan assembly was replaced.

Ford Flex in Florida, United States Sep 2011 - Jun 2013
May 2012 46000 mi US $357	Driver side door handle broke off when opening door. I argued this should never happen and should be a warranty issue. I heard from a mechanic that this was the fourth door handle replacement this year for a Ford Flex at their dealership. Replacement of driver door handle.
Oct 2012 48000 mi	AC ventilation actuator malfunction. Never notified of TSB. They want $478 to fix it.
Jan 2013 48500 mi	RH passenger door will not unlock. Never notified of TSB. Rear view mirror auto-dimmer does not work.

Ford Flex in California, United States Mar 2009 - Jun 2014
May 2009 4000 mi	door molding warped passenger side door and molding out of alignment.
Jun 2009 6000 mi	Interior door molding came in and was installed. Exterior door molding arrived and was successfully installed.
Sep 2009 11000 mi	Electronic door lock on passenger side failed to engage and "door open" light remained on.
Jun 2011 49000 mi US $100	Abrupt engagement of gears. Could not be replicated and has not reocurred.
Feb 2013 77200 mi US $110	Battery no longer holding a charge and had to be replaced.
Mar 2013 78000 mi US $225	fan motor actuator failed. Door lock electronic control out of adjustment. Door locks failed to open remotely.
Feb 2014 97000 mi US $562	I noticed a front end noise at 20-25 mph that sounded as if something was coming loose in the front end.

Ford Flex in Michigan, United States Dec 2011 - Apr 2018
May 2014 80000 mi US $260	AC leak, and regulator switch
Nov 2014 86000 mi US $198	Loose left inner tie rod replaced. Four wheel alignment an additional $110
Jul 2015 94700 mi US $350	left front wheel hub replaced. car had been making a grinding noise
Dec 2015 101000 mi US $389	Fuel sensor
Jul 2016 107500 mi US $1706	Had cold air blowing out of passenger side, warm air on driver's side. Sometimes warm air from both sides.
Apr 2017 116000 mi US $500	3 of 4 brake caliper slides were siezed in rear brake caliper brackets. repair was able to free pins. all pins/slides lubricated. rear passenger brake pad was metal to metal, replaced rear brake pad and rotor front toe was out of specs. necessary to correct wheel alignment. this problem, probably caused by potholes, required purchase of two new tires.
Oct 2017 122600 mi US $2410	front end wanders, steering wheel off center, steering column squeaks when turning. They replaced steering gear, including spindle rod, and intermediate steering shaft. replaced both outer tie rods, and right rear toe adjustment link. Four wheel alignment.
Apr 2018 127000 mi US $2000	Power steering pump broke, spilling fluid everywhere, rendering power steering inoperable. Was able to drive car home, and then to the dealer.

Ford Flex in Florida, United States Jun 2014 - Jun 2015
Jun 2014 90000 mi US $600	Had to replace engine fan assembly because one of the fans in assembly was not working to cool a/c condenser

Ford Flex in Georgia, United States Apr 2012 - Jun 2016
May 2012 32000 mi	Check engine light came on - car in shop for 2 days, sensors were replaced Check engine light reappeared day after replacing 2 separate sensors. Replaced computer. Scraping noise - right front wheel bearing replaced

Ford Flex in Texas, United States Nov 2011 - Oct 2020
Aug 2016 73000 mi US $920	A/C cooling fan assembly replacement Plastic cladding on FR passenger door blew off while driving. Replaced.
Jun 2017 85000 mi US $200	Additional plastic window cladding fell off and had to be replaced. AC continues to blow but not be as chilled as it should be; the air also remains humid.
Oct 2020 125000 mi US $500	Water pump failed, hydrolocking the cylinders and cracking the block. Car scrapped.

Ford Flex in Michigan, United States May 2010 - Jun 2017
Sep 2013 102000 mi US $400	Rear back up sensors (2) had to be replaced
Oct 2016 186200 mi US $600	Rear spring had broken. Had been causing terrible squeaking sound for a year. All fixed!

Ford Flex in Texas, United States Nov 2009 - Dec 2012
Jan 2012 US $10	Wire broke on oxygen sensor. Sensor replaced under my factory extended warranty. No charge
Mar 2012 90000 mi	Front Struts and rear shocks replaced. Water leak near sun roof repaired per TSB.
Sep 2012 105000 mi	Stabilizer Bar link failed by improper installation from prior warranty repair.
Oct 2012 105000 mi	HEGO sensor-Upper failed. Damaged earlier while working on front suspension.
Dec 2012 105000 mi	Dealer's untrained mechanics broke several parts and covered up their mistakes. Broke electrrical sensors and taped wires to look like connected. Broke cv joint Problem with steering angle sensor. Traded Flex in to selling dealer. Told them to take it and shove it. They would not honor Ford's warranty. Got it off of my hands. Buyer beware. It went to a wholesaler in Texas.

Ford Flex in Texas, United States Jan 2009 - Apr 2014
Jul 2009 8000 mi	Broken console latch. Common problem with 2009 Flexes. See Edmunds.com long-term Flex blog.
Dec 2009 1000 mi US $10	A small unpainted stripe (about 1/2 in long) in the seam between the front bumper and front fenders. Corrected with a small amout of touch up paint.
Aug 2010 20900 mi	Front end creak and pop when car turned sharply and back to center.
Mar 2011 36000 mi	Middle row seat would not fold. 0.5 repair day. Fixed, but still "finicky."
Apr 2012 52800 mi US $300	Rear AC actuator failed.
Aug 2012 58300 mi US $212	The vehicle blows hot air at idle and in slow moving traffic when temperature exceeds 100. TSB to reflash engine computer and recharge system performed.
May 2013 68000 mi US $107	Vehicle was overheating. Electrical cooling fan was malfunctioning and was replaced under extended vehicle warranty. In-dash CD Changer no longer worked. The unit would display "CD Focus Error".
Apr 2014 81000 mi	Front climate control actuator failed.

Ford Flex in Ohio, United States Jan 2009 - Mar 2010
Feb 2009 1000 mi	Front passenger door misaligned. Dealer attempted to repair but I didn't see much difference at conclusion.

Ford Flex in Ohio, United States Oct 2008 - May 2014
Mar 2009 6000 mi	Trim around driver side front door was coming loose. They order a new part and replaced it.
May 2009 10000 mi US $19	The 2nd row seat would stop halfway through folding. They replaced the strut and now it works fine.
Dec 2009 23000 mi	The lock on the front passenger side door unlocks and immediately locks again when using the remote or the unlock switch on the driver's door. The service dept. said it worked fine for them. It's done it multiple times since I picked it up.  The leather seat cover on the driver side 2nd row seat came undone on the door side. The upholstery shop was not open on the day of the visit. I will take it back another time.
Jan 2010 79000 mi	Seat cover fixed.
Apr 2010 29000 mi US $300	The earlier lock problem was resolved. A TSB was issued for the defect. Works fine now.

Ford Flex in Ohio, United States May 2009 - Sep 2012
Jun 2009 16000 mi	Seat motor locked up.
Sep 2011 67000 mi	transmission shifted hard, tranny overhaul
Mar 2012 80000 mi	Gear problems

Ford Flex in Pennsylvania, United States Nov 2008 - May 2013
Mar 2009 7000 mi	Right front electric door lock actuator not working. Problem repaired. Problem has reoccured in less than a week. Also fuel system fill does not require a fuel cap and a check engine light code is occuring due to a malfunction. Problem repaired. Problem has reoccured in less than a week.
Apr 2009 12000 mi US $500	Repaired right front door lock by reinstalling door trim correctly.
Jan 2013 112000 mi US $1100	Cooling fans failed cuasing the car to over heat. The car was towed to the dealer.

Ford Flex in Texas, United States Oct 2008 - Jun 2014
May 2010 12000 mi	ECM failed car would not run

Ford Flex in Washington, United States Sep 2008 - Jun 2016
Jun 2016 92000 mi US $1300	Rack and pinion

Ford Flex in Ontario, Canada Oct 2008 - Mar 2010
Sep 2009 14260 mi C $250	Tranny reflash

Ford Flex in Ontario, Canada Jan 2009 - Sep 2012
Mar 2011 29760 mi	Reverse sensor replaced, rearview camera replaced. Rear door pillar trim replaced.

Ford Flex in Ohio, United States Mar 2009 - Mar 2016
Mar 2010 6000 mi	Plastic trim piece / cover behind drivers side interior door handle broke. A retaining tab on the piece broke off.
Apr 2010 6000 mi	Trim part ordered and covered under warranty. Replaced by myself.
Sep 2010 9000 mi	Weather stripping around drivers and passenger windows (window run channel) detaching from door window area. The front center console latch broke and was replaced.
Sep 2011 16000 mi	Interior trim piece behind front passenger door latch broke and needed replaced.
Feb 2013 28700 mi US $250	Front passsenger side wheel bearing needed replaced
Jan 2014 29200 mi US $200	Center console latch broke.
Mar 2015 49000 mi US $625	Replaced wheel bearings on 2 wheels
Jun 2015 50000 mi US $800	Replaced struts and shocks
Feb 2016 56900 mi US $380	Intermittent Tail Light issue due to shortage in factory towing hitch wiring harness

Ford Flex in California, United States Nov 2008 - Sep 2013
Dec 2008 36 mi	On the way home from purchasing the vehicle, the odometer stopped working. Cannot legally drive the vehicle without an Odometer. Dealer had to order new gauge cluster. Bought car and could not drive it for almost a week. Dealer provided rental car.
Dec 2009 16000 mi	Center console latch replaced.
Aug 2010 27000 mi	Latch on center console broke for the second time. Car had a rough idle with RPM's surging up and down. Throttle body replaced under warranty. Rear driver back side window trim piece cracked. Replaced trim piece and side window under warranty.
Jun 2012 61000 mi	AC switch bad.
Nov 2012 68000 mi	Transmission started slipping at low RPMs. Dealer repaired under warranty. This should not be happening at 67k miles. Seriously disappointed with Ford. This will be my last Ford.
Feb 2013 70300 mi	Transmission slipping again at 1250 RPM, light acceleration. Same problem as last report, even after repair. Dealer unable to duplicate problem on test drive. Problem is intermittant and less frequent as before, but still happening.
Mar 2013 73000 mi	Engine was shuddering at low RPMs at 50 mph. Dealer found ignition coil and wires on cylinder 3 bad. Replaced wires, coil and spark plug.

Ford Flex in British Columbia, Canada Jun 2008 - Jun 2011
Jan 2009 4960 mi	Rear light assemblies both right and left have moisture that has got inside. Done at routine maintenance time.  Also, driver side rear door lock tab (The thing that pops up when you unlock) was not functional as not attached. easily reattached. Done at routine maintenance time.

Ford Flex in North Carolina, United States Feb 2009 - Jun 2013
Jul 2009 12000 mi	Front center console latch broke and they diagnosed the problem then ordered the part. Installed broken latch replacement part. Had several body panels to include doors and hood out of align and the dealer was unable to adjust them satisfactorily.
Jun 2010 28000 mi	Latch on center console broke. It was replaced.
Aug 2010 31400 mi US $107	Paint peeled on hood and hood had several "dents" from merely closing the hood. Ford did not want to cover either problem and dealership decided they would cover paint if we paid for the "dents". Had to have it Painted three times.
Jan 2012 27000 mi US $183	Both rear calipers stuck and would not completely release. Had to replace all rear pads and right rear rotor and have both calipers rebuilt.
Jul 2012 71000 mi US $128	A/C would cycle between warm and cold when in traffic or sitting still. Also reported blend door thumping but dealer failed to address this until next trip. Blend door would thump under dash when A/C in auto. Had reported at earlier visit but was not addressed.

Ford Flex in Florida, United States Feb 2009 - Sep 2011
Sep 2009 9000 mi	Sync issue, incompatibility with some ipods
Jun 2010 22000 mi	Broken center console latch. TSB

Ford Flex in Louisiana, United States Nov 2008 - Jun 2012
Jun 2011 54000 mi US $100	a/c cooling fan failed a/c cooling fan failed for the second time

Ford Flex in Florida, United States Nov 2008 - Apr 2011
Jul 2009 4000 mi	noise from driver side window, trim loose
Nov 2009 12000 mi	squeak in rear passenger side of vehicle. Fixed but squeak returned. Back at dealer.
Dec 2009 13000 mi	Squeak in rear passenger side of vehicle.

Ford Flex in California, United States Nov 2008 - Dec 2015
May 2009 5000 mi	Front center console latch was broken and was replaced. We had called earlier so the part was available.
May 2010 18000 mi	Driver door handle broken-part around keyhole had plastic clip broke, door handle could be removed. May be defect, hit by something, or attempted theft.
Mar 2011 28000 mi	Power seat did not automatically go back for easy exit. Entire power seat mechanism replaced.
Sep 2011 39000 mi US $200	Heard knocking on passenger side front when changing temperature in car. Air mixing door was malfunctioning.
Mar 2012 46000 mi US $100	Automatic Rear Liftgate would not stay open, but instead chime rapidly and close again. Diagnosed as liftgate struts were not supporting enough, so struts were replaced.
Dec 2012 60000 mi	Plastic handle for center console latch broke. Can still open with metal latch.
Sep 2013 70000 mi US $100	Rough shifting. Leaking near air conditioning evaporator. Repaired overnight.
Oct 2013 70300 mi	The latch and lid of the front center console (armrest between driver & passenger) came off.
Mar 2014 75000 mi US $1250	Cracked COP, engine computer damaged. Spark plugs, computer, and 3 COPs replaced.
Nov 2015 92000 mi US $1890	Trouble light reported low efficiency of catalytic converter. Converter bed was damaged so it and oxygen sensor replaced. While idling, suddenly dumped coolant and indicated high temperature. Radiator support broken, and fan motor failed. Motor part of larger assembly which was replaced.

Ford Flex in California, United States May 2008 - Nov 2009
Dec 2008 3000 mi	Center console latch is broken, still waiting for part to come in.
Jun 2009 8000 mi	drain tube for moonroof wasn't connected properly and water was leaking into the passenger compartment

Ford Flex in North Carolina, United States Jan 2013 - Mar 2013
Mar 2013 62000 mi	Clunking noise in front end was initially diagnosed as a transmission noise. After several trips, it was discovered to be a stabilizer bar. Also replaces one tie rod end and did four wheel alignment.

Ford Flex in Ontario, Canada Mar 2013 - Sep 2013
Apr 2013 43700 mi	Known TSB for transmission seal replaced under powertrain warranty

Ford Flex in Michigan, United States May 2012 - Jun 2018
Nov 2013 78000 mi US $1260	PTU replaced
Jun 2014 90000 mi US $85	Sensor replaced
Jun 2017 145000 mi US $600	updated software
May 2018 168000 mi US $125	Replace actuator

Ford Flex in Michigan, United States Oct 2008 - Mar 2010
Nov 2008 3000 mi	Air vent on headliner was falling out.
Feb 2009 7000 mi	Thud in front right suspension, could not find a problem Passenger door lock stayed locked after repeated unlocking with unlock-button on driver side and or on key fob.

Ford Flex in Michigan, United States Sep 2008 - Oct 2011
Apr 2010 19000 mi	Refrigerator operation intermittent. Refrigerator replaced with new unit.

Ford Flex in Pennsylvania, United States Nov 2008 - Aug 2012
Nov 2010 15000 mi	Passenger side rear seat would not release without major effort. Mechanism was replaced.

Ford Flex in British Columbia, Canada Oct 2013 - Oct 2016
Apr 2013 54560 mi C $1400	Both O2 sensors malfunctioned
Aug 2013 55180 mi C $1130	Replaced cracked A/C condenser
Apr 2014 60140 mi C $400	Replaced toque converter Wheel bearing replaced
Oct 2014 68820 mi C $1200	Engine fan failing - replace fan unit
Jan 2015 C $250	Rear door actuator door motor replaced
Apr 2015 73660 mi C $250	Calliper frozen

Ford Flex in Minnesota, United States Nov 2009 - Aug 2011
Jan 2009	Bought the car and the big moonroof had a tiny fracture. Visible, not leaking or anything. Had it repaired under warranty.

Ford Flex in Illinois, United States - Sep 2009
May 2009 2500 mi	Car ran out of gas two other times, brought into dealership given run around took car on cross country trip had to refill every 110 miles Brought car in for the fourth time to dealership it took two weeks but found pump connecting two tanks malfunction
Sep 2009 12000 mi	Wife driving at high speed car shut down, dealership could not find or fix problem. Car in shop 5 weeks. Ford decided to give us a new car

Ford Flex in Maryland, United States Apr 2015 - Apr 2017
Apr 2017 99000 mi US $300	Fan controller replaced

Ford Flex in Pennsylvania, United States Sep 2017 - Dec 2017
Sep 2017 102000 mi US $45	Drivers side rear wheel bearing making humming noise, more noticeably at higher speeds, indicating bearing wear. Replaced bearing, noise gone, quiet now. Since that has been repaired, have noticed steering difficulty when parking. Suspect rear caliper on wheel that I worked on. Caliper was difficult to retract the pistons. Possible frozen caliper.

Ford Flex in Alberta, Canada Sep 2018 - Mar 2021
Oct 2018 130200 mi C $435	Lots of Leakage of power steering fluid. Fuel pump module failed right at the mechanic workshop while testing the car after replacement of power steering pressure hose it originally came in for. Module was replaced free of charge

Ford Flex in Manitoba, Canada Jun 2017 - Jun 2018
Jun 2018 97960 mi C $1250	AC pressure valve and rad fan assembly

Ford Flex in New Mexico, United States - Sep 2009
Jul 2009 5 mi	Weatherstrip was malformed
Aug 2009 2000 mi	Headliner rattle - broken clip
Sep 2009 2500 mi	Applique panel flew off while driving down highway

Ford Flex in Illinois, United States Apr 2016 - Sep 2016
Sep 2016 103000 mi US $19	Rear parking sensor failed

Ford Flex in Connecticut, United States Dec 2013 - Dec 2014
Jan 2014 US $1800	no front heat

Ford Flex in Idaho, United States Nov 2013 - Jan 2018
May 2014 62400 mi US $640	A/C would blow warm air whenever vehicle was stopped/idle (i.e. at a stoplight).
Jul 2014 65000 mi US $500	Same problem as previous 2 repair trips--A/C blows warm air whenever the car is idle for more than a minute or two. Every time we bring the car in, dealer claims to be unable to duplicate the problem, yet something is replaced at high cost. A/C continued to blow warm air after 2 previous repairs (new compressor, and new A/C valve). This time driver side cooling fan was replaced and that seems to have fixed the problem finally after 3 repair trips and $1,500 spent.

Ford Flex in Michigan, United States Sep 2008 - Jan 2012
Jan 2009 7000 mi	Middle row seatback loose on one side. Whole seatback replaced with new internal seat frame. Rear passenger taillight fogging up as if not sealed. Noticed in very cold weather. Whole Taillight replaced. Rear Backup Camera sometimes not imaging. Video or signal is too distorted to view. Dealer could not replicate but problem persists.

Ford Flex in Alberta, Canada Apr 2015 - Jul 2015
Jul 2015 93000 mi C $500	Replaced noisy fan

Ford Flex in Kentucky, United States Aug 2008 - Sep 2012
Jan 2012 43000 mi US $120	O2 sensor replaced and new tires

Ford Flex in Michigan, United States Nov 2013 - Apr 2015
Dec 2013 71000 mi US $372	Frozen front slide brackets and unnecessary stability control activation.

Ford Flex in New Jersey, United States Oct 2009 - Dec 2017
Aug 2009 16000 mi	Replaced rear pads and rotors per TSB
Aug 2010 30000 mi	Replaced front pads and rotors per TSB
Sep 2011 40000 mi US $275	Check Engine light for ODC P0605 ECM ROM

Ford Flex in Missouri, United States Sep 2009 - Jun 2016
Oct 2009 7000 mi	Power captain chair would not power fold.
Dec 2010 34000 mi	Typical front brake grinding problem with 2009 Flexes. Dealer replaced pads, rotors, calipers, and springs.
Jan 2012 61000 mi US $329	Front wheelbearing replaced.
Apr 2013 87000 mi US $998	Roar in back/front?????. They can't find the problem. Installed both rear wheel bearings. Installed right front axle with carrier bearing.
May 2014 109000 mi US $25	I replaced the air circulation actuator motor

Ford Flex in Massachusetts, United States Aug 2009 - Mar 2010
Sep 2009 7000 mi	The car has been in the shop for about one month of the three months I have owned it.I just picked it up today after the fourth attempt to fix a bad leak. I don't know if it is fixed yet.

Ford Flex in Colorado, United States Oct 2009 - Apr 2012
Jan 2010 14700 mi	PASSENGER DOOR WILL NOT UNLOCK USING THE KEY FOB OR THE INTERNAL BUTTON
Jul 2010 8000 mi	replaced the defective throttle body
Aug 2011 18000 mi	replaced throttle body, this is the 2nd throttle body replacement

Ford Flex in New York, United States Feb 2009 - Mar 2010
Mar 2009	The Flex had two problems from the get-go. 1. Exterior paint scratches on rear passenger door unseen because car was delivered at night.  Second issue: Excessive noise in AM radio. Very bad signal to noise ratio. Swapped radio then antenna cables then rooftop mount.

Ford Flex in Ontario, Canada Feb 2009 - Jul 2011
Jul 2011 32240 mi	The driver's side door handle broke off. The dealer replaced it with a new one.

Ford Flex in United Arab Emirates Jan 2009 - Jun 2017
Jan 2013	Gear makes big hit while shifting down or up at lower gears

Ford Flex in New Hampshire, United States Jul 2012 - Dec 2015
Dec 2014 102000 mi US $35	Outside mirror switch replaced
Oct 2015 119800 mi US $600	Wheel bearings left front and rear

Ford Flex in Minnesota, United States Jan 2009 - Jun 2011
Jun 2009 5000 mi	Vista Top had cracked glass.

Ford Flex in Florida, United States Apr 2009 - Mar 2011
Jul 2009 3000 mi	front center console latch
Jun 2010 18000 mi	ongoing issues brake noise tsb brackets console latch repaired for the second time
Jan 2011	After console latch repair not completed properly, used rusted screw, wrong size, fell out and when I lifted the console cover other screw broke off, required a new cover, i'm sure ford paid for it, but the dealer should have eaten it.

Ford Flex in Saskatchewan, Canada Feb 2009 - Mar 2011
Feb 2011 36580 mi	axle seal leak

Ford Flex in Alberta, Canada May 2009 - Jul 2012
Jun 2009 13020 mi	hard shift from first to second. reflash.
Apr 2010 27340 mi C $86	Leaking seal on PTU fixed under TSB
Dec 2011 55180 mi C $570	Worn Tie rods replaced and alignment done Replaced weatherstripping in passenger door

Ford Flex in Ontario, Canada Jul 2009 - Mar 2010
Aug 2009 16120 mi	Leaking rear hatch

Ford Flex in New York, United States Feb 2009 - Jun 2012
Aug 2009 5000 mi US $40	Front door handle trim loose. Fell out. Dealer replaced. Capless fuel filler trim fell off. Dealer replaced with new parts.
May 2012 36000 mi	Recirc door flapping on change from recirc to fresh air. Memory side view mirrors losing position.

Ford Flex in Washington, United States Dec 2009 - Aug 2010
Jan 2010 15000 mi	Reverse Assist sensor failed. Was replaced

Ford Flex in Ontario, Canada Aug 2010 - Nov 2016
Sep 2010 17360 mi	trim with keyless entry pad needed to be replaced. coming apart from car.
Oct 2012 37200 mi	replace rear wheel bearings, worn and making noise squeeling from belt area, replaced idler pulley, tensioner pulley and belt squeeking from steering when turning center console latch broken, turns out the whole lid needs to be replaced
Feb 2013 39040 mi	PTU unit leaking oil on exhaust and smelling like burning gear oil. Replaced right axle and resealed unit. In extreme cold there would be a whining sound coming from the transmission area. Especially around 60 to 65km per hour. Turns out there was a TSB regarding the transmission cooler line rubbing against the frame transfering the noise.
Jun 2014 52080 mi	The knuckle bushing plates in the rear were both changed, along with control arms and most of the other parts and a spring replaced.
Sep 2014 57040 mi	Steering pump hose leaking. First trip to put dye in the engine oil and power steering oil to see which is leaking. Second trip back to find its the power steering hose. Third trip to have it replaced.

Ford Flex in Saskatchewan, Canada Apr 2011 - Jul 2015
Jan 2012	Oil seal replacement to stop leak.
Sep 2014 47120 mi C $1800	Rear door power lift repaired. Still not working. Changed locking mechanism and controller. They want to change lift motor now.
Jul 2015 53320 mi C $800	Rear tie-rod replaced, both sides Rear sway bar linkage broke

Ford Flex in California, United States Nov 2008 - Jun 2011
Mar 2009 4000 mi	Strange shifting at idle and low speeds. Rear liftgate misaligned (sagging). Was perfect when I took delivery of vehicle.
Jul 2010 13000 mi	Drive train made a horrible metallic snap noise upon first acceleration from park. Dealer found nothing wrong.

Ford Flex in Nova Scotia, Canada Jan 2011 - Jun 2016
Jan 2012	Replaced a foggy headlight, caused by moisture inside the headlight housing, replaced housing,lens, hid ballast, and igniter. Experienced rough up shift or down shift from the automatic transmission seemed as if it would stay in the gear too long and then drop into gear with a harsh revving noise and a pull feeling from torque. occured when doing rolling stops Upon replacement of a complete headlight assembly the hid type, owner had to return for an additional visit to have the headlights aimed properly.
Mar 2012 32940 mi	Water leak into a headlight. Condensation into a headlight. Fog inside my headlight. Water pooling at the bottom of my headlight
Apr 2013 47120 mi C $1400	Brakes seized on calipers, totally destroyed rotors and pads
Jul 2013 48360 mi C $400	Loud noise vibration type sound worse when turning wheels left to right
Dec 2013 52080 mi	Intermittent heat when vehicle idled,
Apr 2014 54240 mi C $230	Lower door gasket torn away from lower door trim due winter freezing ice build up
Oct 2014 60140 mi C $250	Noise or thunk would occur after rolling over a bump at slow speeds or turning. Dealer assessed the issue and ordered the part to make repair. Lower driver side sway bar end links and bushing.

Ford Flex in Maine, United States Nov 2010 - Mar 2012
Dec 2010 27000 mi	Problem with adequate heat. Last year, first noticed in winter, heater core replaced per Ford TSB. Did not solve problem. Took vehicle back last month...recent Ford TSB recommended flush of coolant system and update computer...helped a bit
Feb 2011 29000 mi	Still having same problem with inadequate heat. In contact with Ford..engineering rec a specific remedy. Dealership attempted (with their most experienced mechanic)....did not solve problem. Then was told field engineer from Ford would exam
Mar 2011 31000 mi	Repair number 4 attempted at dealership, this time with supervision of Ford field engineer...problem ultimately not fixed. Working with Ford (they have not been the best to deal with on this) but may invoke "Lemon Law"

Ford Flex in Illinois, United States Feb 2011 - Oct 2016
Jul 2016 156000 mi US $200	Blower motor failed
Oct 2016 164000 mi US $200	Headlight

Ford Flex in Ontario, Canada Jul 2010 - Sep 2016
Apr 2011 22940 mi	Stabilizer bars ordered for the front end Stabilizer bars installed.
Jul 2011 26040 mi	Intermittent wobble of steering wheel during slow speed braking. Dealership replaced rotors, pads, calipers re: Technical Service Bulletin. Phone connection stopped working.
Dec 2011 33480 mi	Replaced automatic tailgate arm.
Jun 2013 46500 mi C $285	Front Stabilizer Bars replaced (again)
Jun 2014 57040 mi	Boot torn. Axle replace under warranty.

Ford Flex in British Columbia, Canada Nov 2008 - Jun 2011
Apr 2009 3100 mi	Power Transfer Unit (PTU) for AWD system has a known seal leak. Transmission fluid leaks onto hot exhaust manifold and smelly smoke permeates cabin when vehicle comes to a stop. First attempt to repair leak was not successful, despite a TSB. Interior trim on pillar between windshield and passenger window was coming away from the frame. Needed new piece of trim with proper clips to refit snugly onto pillar.
Jun 2009 5580 mi	Second attempt to repair leaking seal in PTU. No problems after this fix...no gear oil leaking onto exhaust manifold ergo no nasty smell anymore!
Jan 2010 22320 mi	Rear seat leather had come away from seat frame. Could not reattach myself as there was an interior clip that needed to be secured. Dealership repaired; seat is fine again. Hydraulic rear seat is supposed to fold forward at touch of button...but often too weak to complete this motion. There is a TSB for this. Dealer order parts and fixed hydraulic strut.

Ford Flex in Oregon, United States Mar 2010 - Mar 2017
Mar 2013 57000 mi	2 seals leaking affecting AWD. Caught early before a leakage on driveway.
Jul 2014 71500 mi US $100	Stabilizer bar and RF Strut replaced
Jun 2015 83000 mi US $100	Front right and left link(sway bar ends) Same parts were replaced at 41,743 miles. Replaced second time at 82,500 miles. First time under warranty. Second time under extended warranty.
Aug 2015 84700 mi US $100	Blend Door Motor Assy.(one of four) was replaced. Blend Door Motor gear was slipping and causing a loud clicking sound.

Ford Flex in Illinois, United States Aug 2010 - Oct 2016
Apr 2012 49000 mi US $130	Right tie rod replaced
Sep 2012 55000 mi	seal on AWD transfer case, leaking slightly.

Ford Flex in Arizona, United States Apr 2010 - Mar 2016
Jun 2010 1700 mi	Aligned driver's door and rear bumper. Buffed scratches out of roof panel. Said they were only in clearcoat. Buffed scratches out of passenger headlight shield. Re-coated shield with anti-UV coating to prevent yellowing with age and sun exposure. Aligned driver's door and rear bumper.
Jul 2010 3000 mi	Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash. This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior. Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash. This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior.
Sep 2010 8000 mi	Front brake grinding noise. Parts ordered. Common problem. TSB 09-13-3  Trim piece behind passenger door handle loose. Part ordered. Front brake grinding noise. Parts ordered. Trim piece behind passenger door handle loose. Part ordered.
Oct 2010 10000 mi	Brake assembly was replaced. Plastic trim on exterior of passenger and driver door loose. Parts installed successfully. Part installed. Brake assembly was replaced. Part installed. Parts installed successfully. Plastic trim on exterior of passenger and driver door loose.
Nov 2010 11300 mi	Parts installed successfully.
Feb 2011 14000 mi	Trim panel on driver's pillar was not flush with window seal, causing wind noise at highway speed. Also, same trim panel, combination lock feature did not work to lock the car. Dealer ordered new part. Trim panel on driver's pillar was not flush with window seal, causing wind noise at highway speed. Also, same trim panel, combination lock feature did not work to lock the car. Dealer ordered new part.
Apr 2011 18000 mi	High beams repaired. A broken wire was causing them to work only intermittently. High beams repaired. A broken wire was causing them to work only intermittently.
Jun 2011 23000 mi	Could feel brakes grab when turning out of parking lot at low speeds, even though brakes were not being applied. Intermittent, not reproducible on demand. Applied TSB 10-7-2. Hard to describe. TSB performed on previous trip. Service rep had me bring car back in--parts sent by Ford for only one side before so repair not complete. Remainder of parts came in. Installed.
Jul 2011 23500 mi	Brake problem from last month returned. This time couldn't replicate. Couldn't fix.
Sep 2011 26000 mi	Moonroof switch replaced. Seat cover reattached and secured. Reprogrammed driver's seat key insertion return module. Problem with Advance Trak/Control Trak continued. Installed tsb 09-23-6. Will see if it works.
Dec 2011 29000 mi	Driver's heated seat intermittently inop. Replaced module three times. First two modules were defective. Different supplier was used for third module. Fix successful, but it was really three trips to shop totalling 5 days to get it done.
Apr 2012 32000 mi	CV boot problem. Right front axle removed and replaced.
Aug 2015 74700 mi	Driver side.power seat not responding properly.

Ford Flex in Ontario, Canada May 2010 - Jun 2013
Sep 2011 34100 mi C $150	squeaking noise from rear wheels when humid or raining out, they could not replicate. have to return when weather is right.
Jan 2012 44440 mi	radio stopped working 2 times. no signal am or fm. jukebox worked. arrived at our destination and turned off truck. when we started the truck the radio worked again. squealing noise rear when accelerating from a stop on humid days.
May 2013 58900 mi C $240	GPS not working properly. Needed update done. No indication update needed just stopped working properly

Ford Flex in Alberta, Canada Jun 2010 - Jun 2011
Jul 2010 16740 mi	Headlight had too much moisture in it. The lense/housing had to be replaced.

Ford Flex in Texas, United States Jun 2012 - Jul 2013
Jul 2012 54700 mi US $400	When the ambient temperature is above 100 degrees the air conditioner blow hot air for the duration of the time in vehicle. Furthermore the electrical system flickers random numbers at different times. We tried a new fan which DID NOT WRK!